Contact Us Exness: Complete Support Access for Oman Traders

Multiple Contact Channels Available in Oman

Our company provides tailored customer service solutions for traders residing in Oman. We align our communication options with regional preferences and the Gulf Standard Time zone. Clients can reach us via live chat, email, telephone, WhatsApp, and social media platforms. These channels come with dedicated teams ensuring prompt and accurate responses. Integration with the Personal Area platform enhances ticket management and account-specific assistance.

Live Chat Support System

Accessing Live Chat Through Personal Area

Log into your Exness Personal Area using your credentials. The live chat icon is positioned at the bottom-right corner on every page. Simply click it to connect instantly with our support team. The system operates on a first-come, first-served basis, with wait times typically below one minute during regular hours. You can upload documents such as ID proofs or trading reports directly in the chat interface, with a maximum file size of 10MB per upload.

Mobile Live Chat Access

Install the Exness Trader app from Google Play or the Apple App Store for mobile support. Within the app, find live chat under the “Support” tab. Chat history is preserved for 30 days, allowing you to revisit previous conversations for reference. This feature helps maintain continuity and track unresolved issues conveniently on your mobile device.

Email Communication Protocols

For detailed inquiries or documentation submission, email [email protected] or [email protected]. Each email receives a unique ticket number for tracking. Include relevant documents in PDF, JPG, or PNG formats to expedite processing. Our team prioritizes security-related emails and trading issues during market hours. Expect initial responses within 4 hours, with escalation options via phone if needed.

Email Composition Best Practices

Clearly describe your issue, mentioning any error codes or messages. Attach screenshots or reports where possible. Use your registered email for correspondence to ensure swift linking to your account. Referencing the ticket number in follow-ups helps maintain continuity and faster resolution.

Escalation Through Email

In case your matter requires urgent attention, escalate using phone numbers provided in our email signatures. This option is available for active trading or account security situations. Our specialists are trained to handle escalations seamlessly to protect your interests.

Telephone Support for Oman Traders

International Calling Instructions

Call +357 25 030 730 to reach our Cyprus support center anytime. The number supports English and Arabic languages. Oman traders can dial 00-357-25-030-730 or use VoIP services like Skype or WhatsApp calls to reduce charges. Have your account details and ID ready for verification before discussing sensitive information.

Callback Service Options

Request a callback through your Personal Area’s “Support” section. Enter your Oman phone number in international format (+968…). Select your preferred time slot between 8:00 AM and 8:00 PM GST. Emergency callbacks for security concerns are available beyond these hours. The system retries up to three times if the call is missed, and failure triggers an email notification.

WhatsApp Business Integration

Setting Up WhatsApp Contact

Add +357 99 875 525 to your WhatsApp contacts. Start a chat with your account number and a brief inquiry summary. Our WhatsApp support is available from 6:00 AM to 10:00 PM GST. We handle verification, trading questions, and platform guidance. Complex cases are escalated to email or live chat with clear instructions.

WhatsApp Security Measures

Verify the official WhatsApp number in your Personal Area under “Contact Us.” Look for the green verified badge and the “Business” label. Never share passwords or login credentials via WhatsApp. Report suspicious messages immediately through official channels to prevent fraud.

• Include account number in the first message
• Describe issues clearly and precisely
• Attach up to 3 screenshots per message
• Reply within 24 hours to keep priority
• Use English or Arabic for communication

Social Media Support Channels

Exness maintains active profiles on Facebook, Twitter, Instagram, and LinkedIn. These platforms provide general updates and allow direct messaging for Oman clients. Facebook Messenger offers support with average response times of 2-4 hours during business days. Twitter handles public and private inquiries swiftly. Instagram and LinkedIn focus on educational content and redirect complex questions to primary support.

Emergency Contact Procedures

Account Security Issues

For suspected unauthorized access, immediately call +357 25 030 730. Our security team operates continuously to address account safety. Report suspicious logins, unauthorized trades, or compromised passwords with timestamps and IP addresses if possible. We suspend accounts during investigation to prevent further breaches. Restoration typically occurs within 2 to 4 hours post-verification.

Trading Platform Emergencies

In case of connectivity or execution failures affecting your positions, contact live chat or phone support immediately. Provide screenshots of error messages and details like account number and affected instruments. Our technical team can manually close or adjust positions if platform issues hinder your trading. These emergency interventions require phone contact only.

Support Quality and Response Standards

We uphold strict service level agreements reflected in rapid response and high resolution rates. Live chat typically responds within 28 seconds, and phone calls connect under 15 seconds. Emails receive acknowledgement within 15 minutes. WhatsApp replies occur within 30 minutes during active hours. Our agents are trained on forex, CFDs, and Oman’s regulatory environment.

• Live chat average wait: under 60 seconds
• Phone answer time: under 3 rings
• Email first response: within 15 minutes
• WhatsApp response: 15-30 minutes
• Issue resolution: 95% within 24 hours

Contact Us Integration with Trading Platform

In-Platform Support Access

Receive support without leaving your MT4, MT5, or Exness Trader platforms. Right-click any chart, then select “Support” to open an embedded chat window. This maintains your trading session while you interact with agents. Our team can view your active trades and platform configuration to provide precise guidance.

Personal Area Support Dashboard

Within the Personal Area, access the “Support” tab for ticket submission and tracking. Upload supporting documents directly and monitor progress with real-time status updates. The dashboard archives 12 months of interactions searchable by date or topic, allowing efficient reference to past cases.